Safety & Burning


All Candle Styles

v  Remove all packaging before you light the candle.

v  Trim the wick to 3mm (1/8") before lighting, and keep trimmed at all times while burning.

v  Always use an appropriate holder placed on a protected, heat-resistant surface.

v  Keep wax pool free of wick trimmings, matches or any foreign matter - this is combustible material and may cause a fire hazard.

v  Burn candles indoors, away from drafts, other heat sources, and any flammable objects or materials.

v  If smoking occurs, blow out candle, trim wick, remove trimmings and relight.

v  Keep burning candles within sight at all times.


v  Handle with care; glass containers are fragile. Avoid glass to glass contact when removing or replacing the lid. Do not use if cracked, chipped or scratched. Do not refill with wax.

v  Do not allow the flame to touch the side of the jar. The jar may become hot. Handle carefully.

v  To minimize wax left on the sides of the jar, burn 3 hours at a time; it is normal for some wax to be left, the amount varying per colour, fragrance and burning conditions.

v  Prevent possible heat damage to the counter/surface by discontinuing use when 12mm (1/2") of wax remains.

v  Extinguish carefully before replacing the lid.


v  Place one or more Tarts® in a Tart® burner and light the unscented Tea Light beneath. We recommend using Tart® Warmers which will burn with a low controlled flame.

v  To change fragrances; harden the wax in a freezer and pop it out into the palm of your hand.

v  Electronic Tart® Burners are not recommended they may overheat the wax. Use a well ventilated candle lit Tart Burner without a lid. The Burner should have at least a 2" top opening.

Candle Care



Candles are sensitive to light and temperature, so be careful when storing them for any extended period of time. Avoid colour fading, melting or cracking by storing candles in a cool dry place away from direct sunlight or fluorescent light. Storage temperature should not be allowed to exceed 27oC or fall below 0oC. Exposure to moisture may inhibit relighting.


Should the mouth of a jar candle become blackened while burning simply extinguish the candle, allow to cool and carefully wipe the jar with a dry paper towel. To avoid such blackening keep the wick trimmed to 1/4" at all times.


We strongly suggest you seek professional advice from cleaning experts such as carpet cleaners or furniture refinishers.



Housewarmer® Jars

v  Large Classic Housewarmer Jar 110-150 hours

v  Large 2 wick Tumbler, 70-90 hours

v  Medium Classic Housewarmer Jar 65-90 hours

v  Medium 2 wick Tumbler 40-50 hours

v  Regular Tumbler 35-50 hours

v  Small Classic Housewarmer Jar 25-40 hours

Samplers® Votive Candles  up to 15 hours in an appropriate holder

Scented Tea Lights  up to 6 hours each

Tarts® Wax Potpourri Approx 8 hours each


Burn Times – WOODWICK



 Getting The Best From Your Candles

Candle Burning Tips from the World of WoodWick - a world of relaxation, candlelight, and the soothing sound of a crackling fire.  


Good burn...

If you follow our simple burning guidelines at the bottom of this page, your Woodwick candle should burn as clean as this one, straight down the sides of the glass jar with little or no wastage. Once the wax has got to within 1/2 an inch of the bottom of the candle stop using it.

Burning these candles for a minimum of 2 – 3 hours at a time will ensure that the melted wax pool has reached the sides of the glass jar optimising your burn time. It is also important to keep the wick trimmed to 1/8 th of an inch by either snapping off the excess wick with your fingers when the candle is cold
Never place your candles on anything that could catch fire and always place them on a protected heat resistant dry surface. Allow the candle to cool completely before relighting or handling.
Never leave a burning candle unattended.


Bad burn...

This is a classic example of what happens if you do not burn your Woodwick candle long enough for the melted wax to reach the sides of the glass jar. As you can see, the next few times the candle has been lit the wax pool has burrowed down the centre of the jar rather than across.

This is typical of nearly all candles in containers and is not exclusive to WoodWick candles. Once this pattern has been established it is difficult to rectify and your candle will burn for less than the normal amount of hours. In time, the flame will be starved of oxygen, burn slower and eventually extinguish itself.



If your Woodwick candle is smoking...

Do not place your candles in a draughty area such as a hallway, near a window or by a fireplace. There are normally only two possible reasons why a candle is smoking, the candle may be in a draught or the wick is too long. Simply move the candle out of the draught or, extinguish the flame, let the candle cool down and trim the wick back to about 1/8 th of an inch removing the excess wick fully from the candle jar.

The manufacturers of Woodwick Candles recommend burn times, for example the 10oz candle, burn for 3 - 4 hours per use. This is to ensure the wick does not get too long which is when it will start to smoke. Woodwick candles are made from a blend of soy wax which usually produces a much cleaner burn than paraffin wax and under normal burning conditions Woodwick candles are virtually smoke free.

All Woodwick Candles are tested in laboratories in America before they are launched into the market place. The laboratory test for many things such as burn time, consistency of fragrance throughout the burn and to ensure that each individual fragrance of candle burns well in a draught free environment. 



Air bubbles in the candles

Sometimes you may notice air bubbles in your Woodwick candles between the sides of the glass jar and the wax. Soy wax is more sensitive to temperature change than other types of wax and will sometimes shrink resulting in air bubbles. This is not considered a fault and will not affect the way the candle burns.



Burn times

These burn times assume that you use the candle as directed on the product label and to ensure you get the most out of your Woodwick candles it is best to burn them for the time shown on the product label on the bottom of the candle. Each time you light a candle ensure that you burn it long enough for the melted wax to reach the sides of the glass as this will optimise your burn time. 

If you burn your Woodwick candles for shorter periods of time it is likely that the wax pool will burrow down the centre of the candle rather than burn evenly across the width of the candle jar. Once this effect has started it is then very difficult to use all of the wax and it is possible that the wax will ‘drown’ the wick. 

Keep the wooden wick trimmed to 1/8th of an inch to obtain the cleanest burn. The wick, when cold of course, will gently break off with your fingers and can be discarded. Do make sure that you discard all parts of the wick that you have broken off from the candle jar and do not leave small pieces of it on the top of the wax.

Use the wooden lid as a base for the candle when it is lit to prevent damage to surfaces and to enhance the good looks of the candle jar. When your WoodWick candle has finished you can reuse the glass jar and base as a posy vase or storage jar.



Have we ever had any complaints about Woodwick Candles?

The complaints ratio for Woodwick Candles equates to between two and three in every thousand sold (0.3%), a sure sign that Woodwick candles are a top quality product.  The few complaints that we have had were regarding the wick which would not stay lit. These candles were returned to us by customers for testing. The wick is made from natural organic wood and if it has not been kiln dried to the correct humidity it may cause burning problems. 

We have also had feedback about the wax drowning the wick and extinguishing the candle. This is because the candle had not been burnt for long enough for the wax pool to reach the sides of the candle jar and we considered this to be more of a user error than a fault. It is imperative the candle burns until the wax melts to the edge of the glass every time it is lit to ensure the maximum and most effective burn. The manufacturers of the Woodwick Candle brand in America lab test every fragrance type of candle before it is launched to check it burns properly.


There are pockets of air between the sides of the glass jar and the wax in my Woodwick candles.

We too have noticed that sometimes there are pockets of air between the glass jar and the wax, this is not a problem and will not affect the quality or burn of your candle. All candles are sensitive to heat so slight shrinkage and expansion is to be expected.

The following guidelines apply to the burning of all candles including Woodwick.

v  Never leave a burning candle unattended.

v  Keep burning candles away from flammable materials, children and pets.

v  Do not place candles on or near other heat sources.

v  Burn the candles on heat resistant surfaces

v  Extinguish candles with great care ensuring that hot wax does not splatter.

v  Keep the wick trimmed to no more than 1/8th of an inch.

v  Keep the hot wax pool free of wick trimmings, matches or any other flammable materials and ensure that the wick is always in the centre of the candle.

v  Do not allow anything to drop into the hot wax pool such as parts of the wick or a match as in very rare occasions this can cause a candle to explode.