LEAD & DELIVERY TIMES
Due to courier collections the cut off time for our for Priority orders is 12 noon. Orders placed after this time will be dispatched the next working day. Priority orders placed over a weekend or bank holiday will be treated as if placed on the next working day.
Normal orders will be dispatched within 1 to 3 days.
In the UK orders usually take 1-5 business days from the day the order is dispatched through to receipt by the customer.
For delivery outside the UK allow 7-10 business days for We do not deliver outside the UK
Please note - All our delivery times are estimates and we cannot be held responsible for delays caused by the courier. If your delivery has not arrived within the estimated times please contact us.
UK Priority Service
The priority fee is £9.99 per delivery
Everyone is entitled to change their mind with any purchases made from us, we appreciate that sometimes products look different on your mantelpiece or table than they did on the website. If you change your mind then goods may be returned within 28 days of delivery to you. This may only be done by first contacting the Candletime team at email@example.com, or by phone 01142569770 & requesting a returns authorisation reference.
Goods will not be accepted for return without a returns authorisation reference.
You will be required to cover the cost of the return postage.
Please ensure that you retain proof of sending any item for return.
Please note that all returns are subject to our Terms and Conditions, but these do not affect your statutory rights as a customer.
With regards to breakages and replacements, we will replace any broken items. Should you suffer a breakage, we'll send you the replacement, please take a picture and email it to us. We will advise if we require the goods to be returned to us or if we are happy for you to dispose of the item.